Every booking captured. Every table filled
iovox and its heyguest.ai branded business give restaurant groups and hospitality brands everything they need to capture every booking, automate guest conversations, and never miss a revenue opportunity across every channel, 24/7.
Pizza Express · Mitchells & Butlers · heyguest.ai
Meet heyguest.ai:
built for restaurants
heyguest.ai is an iovox branded, standalone platform, purpose-built for restaurant operators. It automates guest conversations across every channel, so your team can focus on the table in front of them, not the phone behind the bar.
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Every guest channel. One platform
heyguest handles guest conversations across five channels, capturing bookings, answering questions, upselling, and recovering missed revenue automatically, 24/7.
Answers every inbound call in your brand voice, taking reservations, party sizes, dietary requirements and special occasion notes, with real-time availability checks against your booking system.
- Handles overflow during service, after hours, and on holidays
- Group and event enquiries captured and routed to the right manager
- Routes complex enquiries to the right team member with full context
Embedded on your website, in your brand voice, turning browsers into booked tables without a single click from your team.
- Menu, availability, and dietary questions answered instantly
- Direct booking conversion from your website
- Upsell prompts for pre-orders, experiences, and events
WhatsApp, Instagram DM, and Facebook Messenger (the channels guests actually use), managed from one agent in your brand voice.
- Reservations taken directly from social enquiries
- Ad-to-booking flow: capture leads from your social campaigns
- Reply in under 5 seconds, at any hour
Group bookings, event enquiries, dietary requests: the inbox stops being a bottleneck.
- Classify and prioritise every inbound email automatically
- Full replies drafted and sent in your brand voice
- Complex enquiries escalated with a full summary
Purpose-built for restaurant operators of every size
From independent restaurants to national groups: heyguest.ai is designed around the operational reality of hospitality.
Call tracking and intelligence for multi-site operators
For restaurant groups and hospitality brands operating at scale, iovox provides the call tracking, attribution, and conversation intelligence layer that sits underneath the booking experience.
The table that got away, because the phone rang out
Every missed call in hospitality is a missed booking. iovox AI Voicemail answers when your team can't, capturing the reservation, party size, dietary requirements, and contact details, and confirming back to the guest automatically.
- Every missed call turned into a structured booking request, not a voicemail to listen back to
- Guest confirmation sent immediately, not a task left on your team's list
Know which marketing is filling your tables, and which isn't
iovox call tracking shows restaurant groups exactly which campaigns, listings, and channels are driving reservations, at group level and per site, so marketing spend goes where it's working.
- Every phone booking attributed to its exact source: paid search, social, print, and direct
- Call conversion rates by site, day-part and campaign
- Connects to Google Ads, Meta, GA4, and your BI platforms
Everything hospitality operators rely on iovox for
Overflow call handling
When your team is with guests, iovox AI Voice Agent answers the phone and takes the booking, so no reservation is lost during peak service hours.
Booking system integration
Connects to OpenTable, ResDiary, SevenRooms, and major table management platforms. Confirmations sent automatically, zero double-booking.
Multi-site management
Multi-site operators track booking performance, call volumes, and missed opportunities across every site from one dashboard.
Events & group bookings
Large group enquiries, corporate events, and private dining requests are captured and routed to the right manager with full details.
Call analytics
Track which marketing channels are driving bookings, peak call times, and conversion rates, at site level or across the group.
Conversation intelligence
iovox AI Insights analyses every call for service quality, script adherence, and upsell opportunities, across every site, without sampling.
Real results from the hospitality operators who let iovox handle their conversations
"With the new iovox solution in place, we will not only continue to deliver on our commitment to the ultimate customer service today, but we will gain significant intelligence-led customer insights that will enable us to further improve the customer experience of the future."
"Every missed booking didn't just mean losing income, it also meant our customers were left disappointed. We wanted a system that could capture every booking and offer customers a superior booking experience at any time of the day or night."
Fill more tables. Never miss a booking.
A 30-minute demo for your group, covering AI booking agents, missed call recovery, and multi-site attribution.