Every call, captured, transcribed, and ready for insight.
The audio and transcript layer that powers AI Insights, agent coaching, and call intelligence, with compliant recording and secure storage handled for every market you operate in.
From raw audio to searchable, actionable insight.
Configure what gets captured, play your own recorded prompts, and store everything securely.
- Customised recording rules by campaign, location, or any preference
- Whisper messages with your own recorded consent notices
- Secure, encrypted storage globally
Speaker-accurate, punctuated, timestamped transcripts in 100+ languages.
- Full-text search across every call archive
- Transcript and audio available in the platform
- Bulk export or custom reporting available
We know who said what. Agent vs customer, labelled and separated: the foundation for agent performance, coaching, and conversation analysis.
- Per-speaker metrics: talk time, silence, interruptions
- Script adherence each time the agent speaks
- Customer sentiment tracked across the conversation
Sensitive data (card numbers, IDs, dates of birth, and addresses) can be muted in the audio and redacted in the transcript.
- On-the-fly for live calls; retroactive for archives
- Custom entity types per market and industry
- Redactions logged and reportable
Recording as the backbone of a trust relationship.
"It's a solution we emphasize to prospective customers, and is something that has helped us to develop a trusted relationship."
Recordings and transcripts are where every insight starts.
See how iovox turns call audio into searchable transcripts, speaker-separated insights, and AI-ready data, with compliant recording handled in every market you operate in.