The inbox that never falls behind.
iovox AI Email Agent triages, drafts, sends, and escalates. Your highest-volume inbox stays on top of every message, every SLA, without needing to expand your team.
Hi, I spotted your listing for 99 Marshall Road. Is it still available? I'd love to arrange a viewing this weekend if possible. I'm a first-time buyer, pre-approved to £420k.
Classify, reply, escalate: in the right order, every time.
The iovox AI Email Agent reads every inbound email, classifies it by intent and urgency, then either resolves with a full reply in your brand voice or escalates to the right team member with a summary and suggested action.
- Classifies intent: enquiry, complaint, booking, renewal, document request, etc.
- Drafts or sends full replies, not just acknowledgement templates
- Escalates complex threads with a summary so your team starts in context
- SLA-aware: high priority threads are flagged
Every email type. Handled the right way, every time.
Triage & classification
Every email classified by type, intent, and urgency. No manual sorting, no important emails buried under newsletters.
Full reply drafting
Sends complete, accurate brand-voice replies, drawing on your knowledge base, pricing data and account history.
Complaint handling
Detects sentiment, acknowledges, and escalates appropriately, with the full thread context so your team starts in context.
Document requests
Automatically sends the right document (policy, invoice, statement) without a team member digging through shared drives.
Follow-up sequences
Sends structured follow-ups on open leads, unpaid invoices, or uncompleted bookings, with escalation if there's no response after a set number of days.
CRM & ticket sync
Every email thread synced to your CRM or helpdesk as a structured record, with classification, sentiment, and resolution status attached.
Email volumes handled. In any industry.
The iovox AI Email Agent is trained on the email types specific to your industry, so responses are accurate, and escalation paths are correct from day one.
- Automotive: Finance document follow-up, warranty queries, and parts availability enquiries
- Real Estate: Mortgage document follow-up, viewing confirmations, and offer correspondence
- Healthcare & Veterinary: Prescription refill requests, referral letters, and records requests
- Hospitality: Group & event enquiries, cancellation handling, and special requests
- Enterprise: Complaint triage with SLA, renewal reminders, and partner communications
Hear from the teams who let iovox handle their conversations.
"We are happy that iovox understood our vision and our business model and then helped us to properly apply the APIs in a way that met our business objectives and timetables."
"We found the Dynamic Number call tracking and WebCallBack solutions from iovox were the best fit to meet our needs and help us achieve our goals."
"We have worked hard to build a great reputation and we expect a high level of service and support from our partners, which iovox has delivered."
See iovox AI Email handling your inbox.
We'll connect your inbox and demo the AI Email Agent triaging, replying, and escalating real emails. 30 minutes, and you'll see exactly what no missed email looks like.