Appointment booking that scales and stays compliant.
From dental and elective care to veterinary groups and audiology practices, iovox AI captures every appointment request, responds 24/7, and maintains the compliance controls that healthcare demands.
HIPAA-aligned · PII redaction · 24/7 appointment booking
Missed opportunities are costing your practice more than you think.
In healthcare, veterinary, and hearing care, the phone is still how patients book. But most practices have no visibility into what happens on those calls, or how many never get answered at all.
Low call-to-appointment conversion
Patients call with intent but leave without booking. Without scoring every call, you can't see where the drop-off is happening.
Too many no-shows
Appointments booked but not confirmed. No automated reminders. No easy rescheduling. The slot goes to waste.
Inconsistent patient experience
No visibility into how calls are being handled. Script adherence, tone, and follow-through vary by person and by shift.
Missed revenue opportunities
Callers ask about treatments, upgrades, or referrals, but the team doesn't always flag them. Keyword spotting catches what's being missed.
Patients and pet owners call at any hour. Be there for every one.
iovox AI Voice Agents answer every inbound call, handling appointment requests, triage questions, and prescription refills outside your opening hours. Every call is handled in your practice's voice, with your scheduling system integrated.
- Book appointments directly into your practice management system
- Triage urgency: routine appointment vs. same-day need
- Send confirmation and reminder messages automatically
- Flag urgent cases and route to an on-call clinician immediately
A missed call isn't a lost patient if you act on it before they move on.
iovox AI Voicemail captures every call that doesn't get answered as a structured lead, with transcription, patient intent, and contact details ready for the reception team first thing in the morning.
- Every voicemail transcribed and summarised automatically
- Intent classified: appointment, prescription, emergency, general
- Priority-sorted so your team works the urgent cases first
- No lead lost to an unchecked voicemail inbox
The controls healthcare IT teams require, built in, not bolted on.
iovox was built for regulated industries. PII redaction, consent capture, regional data residency, and audit-ready call recording are standard, not add-ons that need scoping.
- Optional PII redaction from transcripts and recordings
- Easy to activate consent flows and recording notices into each interaction
- HIPAA-aligned data handling and regional data residency
- Full audit trail for every call, recording, and transcript
Every patient call scored. Every coaching moment surfaced automatically.
iovox AI Insights listens to every call (not a sample) and scores it on conversion signals, script adherence, and patient experience. Define the keywords that matter to your practice and get alerted the moment they appear.
- Custom keyword alerts: treatments, objections, competitor mentions
- Performance scoring for every team member, across every site
- Trend identification: spot patterns in patient inquiries before they become problems
- No integration with your existing phone system required
Everything healthcare, veterinary, and hearing care practices rely on iovox for.
Smart scheduling
iovox AI Agents connect to your practice management system and book appointments directly. Routine bookings handled automatically.
Prescription requests
iovox AI Email and AI Voice Agents handle, log, and route repeat prescription requests to the right clinician without clogging the phone lines.
Patient reminders
Automated SMS and WhatsApp reminders sent in advance reduce no-shows, with easy rescheduling from the same message.
Multi-site visibility
Group practices and veterinary chains see call volume, response rates, and missed calls across every site in one dashboard.
PII redaction
Patient names, dates of birth, and clinical terms can be redacted from recordings and transcripts, keeping recordings shareable and compliant.
Call analytics
Track call volumes, peak times, and response rates by site, so you can staff correctly and justify expansion decisions with data.
What are missed calls costing your practice?
Adjust the sliders to match your numbers.
Based on your inputs. Actual results vary.
Book a demo to discuss your numbers →Running more than 20,000 calls a month? Get a tailored analysis →
What healthcare and hearing care practices see with iovox.
Based on results across multi-site clinic groups, hearing care networks, and veterinary groups.
Built for the complexity of healthcare communication.
A 30-minute walkthrough for your practice or group, covering booking flows, compliance controls, and after-hours coverage.