Search and Analyze Unlimited Calls
Our automated transcripts and Conversational AI tool—iovox Insights—allows you to search and analyze an unlimited number of calls.
Automatically identify keywords within transcripts, find vital information or spot key trends.
- Which calls mentioned specific products?
- What are the key challenges that callers are talking about?
- Which calls involved unhappy customers?
- Which language led to a sale?
AI-Powered Call Summarization
Unlock Conversation Potential
Our system distills conversations into concise and insightful summaries, providing you with key details and actionable next steps.
FEATURES:
- Instant overview: capture brief yet comprehensive call summaries.
- Participant identification
- Action item extraction
- Key topic breakdown
- Appointment tracking
- Custom insights: extract specific valuable information unique to your needs.
Save time, enhance customer follow-through, and gain deeper insights that turn calls into growth opportunities.
Increase Sales Conversions
Our Conversational AI tool—iovox Insights—reveals valuable sales opportunities from your call transcriptions.
- Use keywords to improve lead qualification.
- Use trigger-based alerts to prioritize hot leads.
- Use trigger-based alerts to upsell and cross-sell.
- Assign the right sales team members for follow up calls.
Call Analysis & Interaction
AI-POWERED CONVERSATION DETECTIVE
Uncover hidden insights with iovox’s AI-driven query system. Question call data like chatting with a knowledgeable assistant.
- Natural language: ask in plain English.
- Contextual understanding: iovox’s AI interprets the nuance of every conversation.
- Deep data extraction: explore specific call aspects, from objections to sentiment.
- Real-time insights: instantly surface key details.
- Customizable focus: tailor insights to align with business objectives.
Voicemail Summarization
UNLOCK VOICEMAIL POTENTIAL
The iovox system distills voicemails into concise and insightful summaries, providing key details and actionable next steps.
FEATURES
- Instant voicemail overview: brief yet comprehensive voicemail summary.
- Caller identification
- Action item extraction
- Key topic breakdown
- Appointment tracking
- Custom insights: extract specific information from voicemails unique to your needs.
BENEFITS
Save time, enhance customer follow-through, and gain deeper insights that turn voicemails into growth opportunities.
Improve Training and Compliance
Conversational AI makes it easy to train your call center employees and remain legally compliant.
- Automatically screen transcribed call recordings for quality or compliance issues.
- Get trigger alerts if call scripts are not followed or statutory phrases are missing from calls.
- Spot keywords or phrases indicating compliance or privacy issues.
- Train your associates to continuously improve.
- Reduce average call handle time.
Action Items Extraction
- High accuracy: automatically surface key action items from call transcripts, eliminating the need for manual review.
- Enhanced productivity: free up your employees’ time by automating the action item extraction process, allowing them to focus on more strategic initiatives.
- Improved accountability: ensure your team follows up on critical tasks by highlighting the specific next steps identified during customer calls.
- Stronger relationships: demonstrate your commitment to customer success by promptly addressing the action items discussed during each interaction.
TRANSCRIPT
RECEIVER 03:56: Yeah, I’m sorry Paul. OK I have to leave you here because I have a customer, I have to leave OK, but I will call you back.
CALLER 04:04: I’m ready to pay cash.
RECEIVER 04:09: Yes, yes. I’m interested to help you out, but as I said, uh, I got your information. I will get back to you. OK, as soon as possible.
CALLER 04:10: Yeah. Yeah, uh huh.
RECEIVER 04:21: Thank you.
Measure Customer Experience
How satisfied are callers with their experience?
What are callers dissatisfied about?
- Use keywords to map sentiment analysis at scale.
- Identify keywords that increase customer satisfaction (CSAT).
Sentiment Analysis
- Identify emotional cues: our sentiment analysis algorithm detects the emotional state of customers based on their tone, word choice, and phrasing.
- Understand customer sentiment: gain valuable insights into how your customers feel about your products, services, and interactions with your company.
- Enhance customer experience: use sentiment data to inform your customer service strategy and make informed decisions to improve satisfaction and loyalty.
How it works
Good news! No need to change your current phone numbers.
And there’s no complicated integration.
You can get started in 2 simple steps:
- Our team will assist in getting access to your current call recordings (inbound or outbound), or if you prefer, you can port your numbers to iovox. We will collaborate with you to define the rules and criteria that you want to track.
- iovox will process your calls through its Insights analytics tool.
Gain a holistic view of your call performance, automated insights, and actionable recommendations—streamlining decision-making and driving continuous improvement across your organization.
Grow your business with powerful tools from iovox.
Get started today.
Automated Call Recordings
Avoid human error and let iovox automatically record all your calls.
Automated Call Transcription
Don’t miss a word. Get a transcript of every call.
Define Keywords and Phrases to Identify
Combine speech-recognition and keyword-spotting technology to identify key phrases.
Search Call History
Search for keywords in new and old call transcripts.
Trigger Alerts
Get notifications when a keyword match is found.
Integrations with CRM & iovox Numbers
Capture relevant conversion data for your CRM and manage your virtual phone numbers.
There’s much more to iovox than Call Transcription
When it comes to turning an ordinary business phone call into a valuable piece of data, iovox is the name to trust. Used by leading brands in 100+ countries, iovox expertly shows customers how to make the most of their phone data.