Welcome to the iovox Blog

What is Call Analytics and How Does it Work?

November 8, 2022

Calls aren’t just about building relationships with customers.They’re a rich source of valuable insight into customer needs, agent productivity, and growth opportunities.With call …

Speech vs Text Analytics: 3 Crucial Differences

October 11, 2022

With speech and text analytics, businesses can easily improve their operating performance.How?By boosting revenue or creating a better user experience when customers call for support.And you, …

Voice Analytics Vs Speech Analytics: 3 Key Differences

September 29, 2022

Voice and speech analytics are all the hype amongst customer-facing companies today!Businesses use these technologies to improve agent performance, boost sales, optimize customer engagement, …

7 Practical Speech Analytics Use Cases

September 20, 2022

Speech analytics is the key to a vault full of real-time insights that can push your business to new heights.It uses customer interaction recordings to deliver valuable insights that can help with…

8 Impressive Benefits of Speech Analytics

August 23, 2022

Analyzing all your customer calls to gain real-time insights is no longer a hassle with speech analytics.Speech analytics examines data collected from every interaction between your agents and …

Speech Analytics: The Ultimate Guide

August 9, 2022

Speech analytics is the process of analyzing voice recordings or calls with speech recognition software to find valuable data and provide quality assurance.With this technology, you unlock a …

How is Conversational AI Helping the Real Estate Industry?

July 19, 2022

Conversational AI in real estate is allowing firms to enhance the efficiency of their real estate agents, fast-track deals, and, most importantly, increase sales.But how is conversational AI …

Conversational AI in the Automotive Industry

July 5, 2022

Conversational AI is currently being used by numerous automotive dealers and dealerships when it comes to car discovery, lead generation, and more.But how?In this article, we’ll discuss …

Are You Prepared to Thrive in a Down Market?

June 28, 2022

You don’t have to look far to see gloom and doom economic forecasting related to war, inflation, and high interest rates. But being the optimists we are at iovox, we the see the glass half …

Proving Value in Auto Marketing with iovox Call Tracking

April 27, 2022

It’s an honor for us to share a customer success story of how one of France’s leading auto marketers is using iovox call tracking solutions to demonstrate the value of their platform …

8 Popular Conversational AI Use Cases (Updated for 2024)

April 26, 2022

Want to learn about some different conversational AI use cases?Conversational AI is fast turning into the most popular technology in the field of Artificial Intelligence. Each day, more and more …

6 Impressive Benefits of Conversational AI (+3 FAQs)

April 12, 2022

Want to learn about the benefits of conversational AI?Conversational AI facilitates easy communication between humans and computers. This fascinating ability can offer major benefits like …

Latest Results: Welink Increases Conversions by 18% with iovox

April 7, 2022

When more than 5,000 members across 8 countries are counting on you to help them acquire new customers, your platform must be state of the art. This article features Welink, a France based provider …

How to Use Conversational Intelligence to Improve Your Business

March 22, 2022

Major industries like customer support, sales, and real estate are exploring conversational intelligence to improve customer satisfaction and guide customers along their buyer journey via …

How to Deploy Conversational AI In 8 Easy Steps

March 9, 2022

Want to learn how to deploy conversational AI?Deploying conversational artificial intelligence (AI) can help you manage and automate any customer interaction using Natural Language Processing (NLP…

What is the Key Differentiator of Conversational AI?

February 23, 2022

How is conversational AI different from basic bots?The key differentiator of conversational AI from traditional chatbots is the use of NLU (Natural Language Understanding) and other humanlike …

Chatbot vs Conversational AI (Differences, FAQs)

February 8, 2022

Chatbot vs conversational AI: What’s the difference?While they may seem like the same thing, there are significant differences between the two technologies. This includes differences in …

What Is Conversational AI: Examples, Benefits, Use Cases

January 19, 2022

What is a conversational AI?If you’re only thinking about chatbots, voice assistants, and automated email responders, think again.From providing interactive customer support to nurturing…

How To Make Your Online Marketplace Stand Out In The Crowd. A Webinar Recap

December 13, 2021

We recently hosted a webinar titled: “How To Make Your Online Marketplace Stand Out from the crowd.” Wyem Dardouri the Product Evangelist at iovox and James Gray, the Director of Global …

Don’t Get ‘BlockBustered’ When You Can Innovate With New #ConversationalAI

June 22, 2021

Remember Blockbuster Video? The iconic American video rental store where you could browse racks of movies and take one home? Faster and cheaper broadband, combined with entrepreneurial ingenuity, …

How to Make Your Marketplace Better, Without WhatsApp

June 8, 2021

We’ve all heard the phrase “fit for purpose”, right? The concept is that we don’t use screwdrivers when we need to hammer a nail. Technically, the screwdriver could probably …

Speed Wins. New Technology from iovox is Paving the Way in Auto Sales

May 25, 2021

Running a successful business in a highly competitive market is hard work. But when you’re in the auto industry, mastering the speed and execution with which you respond to car buyer leads can…

The Essential Guide to iovox Technology for Enterprises

March 9, 2021

More than ever, iovox Call Tracking and Speech Analytics solutions are helping create huge opportunities for forward thinking companies with innovative mindsets.If you recently saw an iovox …

Psst...Wanna Know How to Close More High Involvement Deals?

January 27, 2021

There’s an entire industry of lead generation gurus that will give you a list of steps to follow when it comes to improving lead conversion from your website. Here at iovox, we have learned a …

New Insider Interview – Is It the Beginning of the End of Telephone Numbers In the World?

January 12, 2021

For insights on trends shaping the telecommunications and call tracking industry in the new year, we sat down for a virtual one-on-one with iovox co-founder and CEO, Ryan Gallagher. Did 2020 mark …

How is Zoopla Using New iovox Technology on Their Websites?

November 24, 2020

What do you do when your brand has 90% recognition, and your websites handle more than 70% of the market opportunity in your primary segment? Well, if your part of the Zoopla Property Group (ZPG), …

3 ways Speech Analytics Brings Value to Your Business

August 11, 2020

The tech industry is great for buzz words and jargon that sometimes mask the benefit or practical application of a particular technology. If you’ve been reading about new innovations in AI, …

Phone Call Transcriptions, the New Feature You Won’t Want to Do Business Without

May 14, 2019

Most of us love the television DVR because we can rewind scenes to make sure we don’t miss a thing. Well what about phone calls? How do we rewind a conversation to remember what was said during …

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